Last updated: September 4, 2026
Topbrands2go operates this store and website, including all related information, content, features, tools, products, and services, to provide you, the customer, with a carefully curated shopping experience (the "Services"). Topbrands2go is supported by Shopify, which enables us to deliver the Services to you. This Privacy Policy describes how we collect, use, and disclose your personal data when you visit, use, or make a purchase or other transaction through the Services, or otherwise communicate with us. If there is a conflict between our Terms and Conditions and this Privacy Policy, this Privacy Policy shall prevail regarding the collection, processing, and disclosure of your personal data.
Please read this Privacy Policy carefully. By accessing and using the Services, you acknowledge that you have read this Privacy Policy and understand the collection, use, and disclosure of your information as described herein.
Personal Data We Collect or Process
When we use the term "personal data," we refer to information that identifies or can reasonably be linked to you or another individual. Personal data does not include information that is collected anonymously or anonymized so that it cannot identify you or be reasonably linked to you. We may collect or process the following categories of personal data, including inference data drawn from this personal data, depending on how you interact with the Services, where you live, and as permitted or required by applicable law:
- Contact Details: including your name, address, billing address, shipping address, phone number, and email address.
- Financial Details: including credit card, debit card, and bank account numbers, payment card details, financial account information, transaction details, payment method, payment confirmation, and other payment details.
- Account Details: including your username, password, security questions, preferences, and settings.
- Transaction Details: including the items you view, place in your cart, add to your wishlist, purchase, return, exchange, or cancel, as well as your transaction history.
- Communications with Us: including the information you include in messages to us, for example when submitting a customer service request.
- Device Details: including information about your device, browser, or network connection, your IP address, and other unique identifiers.
- Usage Details: including information about your interaction with the Services, such as how and when you navigate or use the Services.
Sources of Personal Data
We may collect personal data from the following sources:
- Directly from You: including when you create an account, visit or use the Services, communicate with us, or otherwise provide your personal data to us;
- Automatically via the Services: including from your device when you use our products or services or visit our websites, and through the use of cookies and similar technologies;
- From Our Service Providers: including when we engage them to enable certain technologies and when they collect or process personal data on our behalf;
- From Our Partners or Other Third Parties.
How We Use Your Personal Data
Depending on how you interact with us or which of the Services you use, we may use personal data for the following purposes:
- Providing, Customizing, and Improving the Services: We use your personal data to deliver the Services to you, including fulfilling our agreement with you, processing your payments, fulfilling your orders, remembering your preferences and items of interest, sending notifications related to your account, processing purchases, returns, exchanges, or other transactions, creating and managing your account, arranging shipping, facilitating returns and exchanges, enabling you to post reviews, and creating a personalized shopping experience.
- Marketing and Advertising: We use your personal data for marketing and promotional purposes, such as sending marketing, advertising, and promotional communications via email, SMS, or mail, and displaying online advertisements.
- Security and Fraud Prevention: We use your personal data to verify your account, provide a safe payment and shopping experience, detect, investigate, or take action regarding potential fraudulent, illegal, unsafe, or malicious activities.
- Communicating with You: We use your personal data to provide customer service, respond promptly to your inquiries, deliver effective services, and maintain our business relationship with you.
- Legal Reasons: We use your personal data to comply with applicable laws or respond to valid legal processes.
How We Disclose Personal Data
Under certain circumstances, we may disclose your personal data to third parties for legitimate purposes in accordance with this Privacy Policy. Such circumstances may include:
- With Shopify, vendors, and other third parties who perform services on our behalf (e.g., IT management, payment processing, data analysis, customer service, cloud storage, fulfillment, and shipping).
- With business and marketing partners to provide marketing services and display advertisements to you.
- When you instruct, request, or otherwise consent to us sharing certain information with third parties.
- With our affiliates or otherwise within our corporate group.
- In connection with a business transaction such as a merger or bankruptcy, to comply with applicable legal obligations.
Relationship with Shopify
The Services are hosted by Shopify, which collects and processes personal data regarding your access to and use of the Services to deliver and improve the Services. Information you provide through the Services is transferred to and shared with Shopify. For more information about how Shopify uses your personal data, please visit the Shopify Consumer Privacy Policy.
Third-Party Websites and Links
The Services may contain links to websites or other online platforms operated by third parties. If you follow links to sites not affiliated with or controlled by us, you should review their privacy and security policies.
Children's Data
The Services are not intended for use by children, and we do not knowingly collect personal data about children under the age of majority in your jurisdiction.
Security and Retention of Your Information
Please note that no security measure is perfect or impenetrable. How long we retain your personal data depends on several factors, such as whether we need the information to maintain your account, provide Services, comply with legal obligations, or resolve disputes.
Your Rights and Choices
Depending on where you live, you may have rights regarding your personal data:
- Right to Access / Know: You have the right to request access to the personal data we hold about you.
- Right to Erasure: You have the right to request that we delete the personal data we hold about you.
- Right to Rectification: You have the right to request that we correct inaccurate personal data we hold about you.
- Right to Data Portability: You have the right to receive a copy of your personal data.
- Right to Opt-Out of Sale or Sharing for Targeted Advertising: You have the right to opt out of the sale or sharing of your personal data for targeted advertising.
- Managing Communication Preferences: You can opt out of promotional emails at any time using the unsubscribe link provided in our messages.
Additional Statutory Consumer Rights & Reviews (WebwinkelKeur Compliance)
1. Statutory Consumer Rights (GDPR)
In addition to the policy above, customers within the EEA explicitly hold the following statutory rights:
- Right of Access: Inspect all personal data processed by us at any time.
- Right to Rectification: Request immediate correction or updates of inaccurate personal data.
- Right to Restriction of Processing: Request a temporary or permanent pause on data processing.
- Right to Data Portability: Receive a copy of processed personal data or transfer it to another provider.
- Right to Object: Object at any time to the processing of personal data.
2. Customer Reviews - WebwinkelKeur
We collect customer reviews through the WebwinkelKeur platform. When leaving a review, you are required to provide a name and email address. WebwinkelKeur shares these details with us to link the review to your order. We also share customer names and email addresses with WebwinkelKeur solely for the purpose of sending review invitations. WebwinkelKeur takes appropriate technical and organizational measures to protect your personal data.
Complaints
If you have complaints about how we process your personal data, please contact us using the details below. For the EEA, you can find the list of responsible data protection supervisory authorities here: EDPB Supervisory Authorities.
International Data Transfers
Please note that we may transfer, store, and process your personal data outside your country of residence. If we transfer your personal data outside the European Economic Area, we rely on recognized transfer mechanisms such as the European Commission's Standard Contractual Clauses.
Changes to This Privacy Policy
We may update this Privacy Policy from time to time to reflect changes in our practices or for other operational, legal, or regulatory reasons.
Contact
If you have any questions about our privacy practices or this Privacy Policy, or if you wish to exercise any of your rights, please call +31 850 605 951, email info@topbrands2go.nl, or write to us at:
Topbrands2go
Oude Apeldoornseweg 41
7333 NR Apeldoorn
The Netherlands